TERMS & CONDITIONS

Please review our terms and conditions before engaging Axion Property Services for maintenance, repairs, compliance or refurbishment works.

Our Commitment

These Terms & Conditions explain how Axion Property Services provides services to residential, commercial and managed properties across London and within the M25. They are designed to ensure clarity, transparency and a professional working relationship with all clients.

Quotations & Estimates.
All quotations are provided in good faith based on the information available at the time.

Written quotations remain valid for 30 days unless otherwise stated.
Additional works requested after acceptance may incur additional charges.
Hidden defects or unforeseen issues discovered during works may require revised quotations.

Acceptance of Works

Acceptance of a quotation confirms agreement to these Terms & Conditions.

Clients may accept quotations by:

Email confirmation

Signed quotation

Purchase order

Instruction to proceed

Qualified & Insured Team

Trusted specialists delivering safe, reliable and high-quality work on every project.

Access to Property

Clients are responsible for:

Providing reasonable access
Ensuring utilities are available where required.
Informing us of any hazards or restrictions

Delays caused by lack of access may result in additional charges.

Payment Terms

Residential Clients

Payment due upon completion unless agreed otherwise.
Deposits may be required for larger projects.

Commercial Clients

Payment terms as stated on invoice.Standard terms:
14 days unless otherwise agreed.

Late payments may be subject to interest and recovery costs in accordance with applicable legislation.

Variations & Additional Works

Any works outside the original scope will be discussed and approved before proceeding.

Hidden defects

Additional repairs

Compliance upgrades

Client-requested changes

Cancellations
Planned Works

Clients should provide reasonable notice if cancelling scheduled works.

Deposits may be non-refundable where:

Materials have been purchased

Labour has been allocated

Third-party costs have been incurred

Workmanship Guarantee

Axion Property Services aims to deliver all works to a high professional standard.

Labour is guaranteed for 12 months.

Manufacturer warranties remain subject to manufacturer terms.

Guarantees do not cover misuse, accidental damage, neglect or unauthorised alterations.

Emergency Call-Outs

Emergency attendance does not guarantee immediate permanent repair.

In some situations temporary repairs may be required until materials, specialist parts or further investigations can be completed.

Health & Safety

We reserve the right to stop work if conditions are considered unsafe or present a risk to our staff, subcontractors, clients or members of the public.

Liability

Axion Property Services maintains appropriate insurance cover for the services provided.

Our liability shall be limited to the value of the works carried out except where otherwise required by law.

Complaints Procedure
If You're Not Satisfied

We are committed to delivering excellent service.

Contact us as soon as possible.
Allow us reasonable opportunity to inspect the issue.
We will work with you to reach a fair resolution.